At Metta Universal Network (MettaNet), we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, and protect the information you provide when using our services or visiting our website.
Information We Collect
We may collect various types of information to provide and improve our services, including:
Personal Information: When you subscribe to our services or register an account, we may collect personal details such as your name, address, phone number, email address, payment details, and other information necessary for billing and account management.
Usage Information: We collect data on how you interact with our services, such as your IP address, browser type, usage logs, and cookies, to enhance service functionality and improve the user experience.
Customer Support Information: When you contact customer support, we may collect records of your communication and any other information you provide to resolve your issue.
How We Use Your Information
We use the collected information for the following purposes:
Service Delivery: To process your subscriptions, manage your account, and provide the services you requested.
Billing and Payments: To handle billing, process payments, and manage financial transactions.
Customer Support: To provide technical support and respond to your inquiries.
Service Improvements: To monitor and analyze usage trends, diagnose technical issues, and enhance the performance of our services.
Marketing Communications: With your consent, we may use your information to send you promotional materials, updates, or special offers about our services.
Data Sharing and Disclosure
We value your privacy and will not share or disclose your personal information to third parties, except in the following circumstances:
Service Providers: We may share your information with trusted service providers who assist in delivering our services, such as payment processors and technical support partners. These parties are required to maintain the confidentiality of your information.
Legal Requirements: We may disclose your information if required by law, regulation, or government request to comply with legal obligations.
Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the new owner or acquiring entity.
Security of Your Information
We take reasonable measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. This includes using encryption and secure payment gateways. However, no method of transmission over the internet is entirely secure, and we cannot guarantee the absolute security of your data.
Contact Information
If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us at:
Email: cs@mettauniversal.id
Phone: +62812888757
Address: JL. Rambutan No. 5, Kel. Sidomulyo Timur, Kec. Marpoyan Dama, Kota Pekanbaru